Digital Learning – Bruton Productions

This online interactive course is designed to make frontline staff aware of their role in protecting the company’s image during a crisis. They will discover how a misplaced comment can have serious repercussions and learn how best to deal with journalists and social media.

The course is presented by a BBC journalist who explains how the media works and the methods used by reporters to glean information from staff during a crisis or incident.

This training programme enhances the hotel’s ability to protect the confidentiality and privacy of all guests.

CRISIS MODULES

REACTING TO REPORTERSHow to respond when face to face with reporters.

SOCIAL MEDIAHow thoughtless personal comments on social media can lead to a crisis.

PROTOCOLSThe protocols of taking celebrity shots.

MAJOR INCIDENTSHow to spot a reporter amongst a crowd.

AVOIDING SPECULATIONHow to avoid speculation.

Successful completion of a quiz at the end of the course leads to a certificate of competence.

The courses have been developed with Digits (UK), one of the leading innovators in creating digital content for eLearning design and development.

CRISIS MODULES

Successful completion of a quiz at the end of the course leads to a certificate of competence. The courses have been developed with Digits (UK), one of the leading innovators in creating digital content for eLearning design and development.

Successful completion of a quiz at the end of the course leads to a certificate of competence.

The courses have been developed with Digits (UK), one of the leading innovators in creating digital content for eLearning design and development.